Feedback & Complaints

Customer Resources

If you’re experiencing issues with Washington Healthplanfinder, please contact the toll-free Customer Support Center at 1-855-923-4633 or a local navigator or broker.

Issues with Washington Apple Health

Visit the Washington Health Care Authority for information on Washington Apple Health or submit a question online.

Issues with Your Insurance Company

If you have a complaint about your health or dental benefits or coverage, please contact your insurance company directly. You can also contact the Office of the Insurance Commissioner to file a complaint about your health care benefits, coverage, or insurance company. 

Language Resources

Everyone has a right to free help and information in their own language. To speak with someone for free in a language you understand, call 1-855-923-4633. For more information, visit Language Resources.

1095-A Corrections

If something doesn’t seem right on your 1095-A, you can fill out a correction request or contact the Washington Healthplanfinder Customer Support Center at 1-855-923-4633. To fill out a correction request, visit 1095-A Correction Requests.

File a Complaint

If our customer support network hasn’t resolved the problem, and you’d like to file a complaint, please email To expedite response, please include the following information in your email:

  • Name
  • Application ID
  • Phone number (if preferred method of contact is phone)
  • Insurance company name
  • Short description of problem