Navigators are located across Washington State and are available at no cost to help customers sign up for coverage through Washington Healthplanfinder. Navigators can help customers through the application and enrollment process from start to finish.
Washington Healthplanfinder navigators are trained and certified by the Washington Health Benefit Exchange to:
- Help individuals and families complete their Washington Healthplanfinder application and enroll in health insurance coverage.
- Support customers with cultural, linguistic, disability, or other special needs.
- Explain coverage options and the availability of financial assistance to lower the cost of insurance premiums.
Navigators work through lead organizations throughout the state, which are selected to oversee outreach and enrollment services in a specific geographic area.
Certified Application Counselor
Certified application counselors are similar to navigators and are located mostly in hospitals and clinics. They provide assistance to hospital patients who don’t have insurance. If you’re interested in becoming a certified navigator or application counselor, please contact the Washington Health Benefit Exchange at firstname.lastname@example.org.
Tribal Assister Program
The tribal assister program helps American Indians and Alaska Natives through the Washington Healthplanfinder application process. Most Washington State tribes and urban Indian health organizations have trained and certified tribal assisters to help community members. The Exchange contracts with the American Indian Health Commission to host webinars where tribal assisters come together to troubleshoot, learn about updates, and share best practices in getting American Indians and Alaska Natives enrolled in coverage.