Navigators
Navigators are located across Washington State and are available at no cost to help customers sign up for coverage through Washington Healthplanfinder™. Navigators can help customers through the application and enrollment process from start to finish.
Washington Healthplanfinder navigators are trained and certified by the Washington Health Benefit Exchange to:
- Help individuals and families complete their Washington Healthplanfinder application and enroll in health insurance coverage.
- Support customers with cultural, linguistic, disability, or other special needs.
- Explain coverage options and the availability of financial assistance to lower the cost of insurance premiums.
Navigators work through lead organizations throughout the state, which are selected to oversee outreach and enrollment services in a specific geographic area.
Certified Application Counselor
Certified application counselors are similar to navigators and are located mostly in hospitals and clinics. They provide assistance to hospital patients who don't have insurance.
If your organization is interested in offering certified navigator or application counselor assistance, please contact the Washington Health Benefit Exchange at [email protected].
Tribal assisters
Tribal assisters specialize in helping American Indians and Alaska Natives (AI/AN) access affordable health care and tribal benefits through Washington Healthplanfinder. Many Washington state Tribes, facilitate wellness clinics that serve tribal and non-Native community members. Tribal communities face greater health disparities than other groups. Tribal assisters are crucial and a welcome support to guide individuals they serve through the enrollment process. Obtaining health coverage brings many benefits positively affecting wellness in all facets for the whole family. There are also unique policies and procedures for AI/AN that require expertise on federal regulations in addition to state knowledge. Tribal assisters understand these requirements and keep up to date with ever-changing laws and legislation.
For support related to Tribal relations, email [email protected].
For support related to certification, email [email protected].