Prior to joining the Exchange, was the Director of Washington’s Paid Family and Medical Leave Division of the Employment Security Department where she led a talented team to implement the Nation’s 5th paid leave program. Within 1 year of passage of the paid leave law, the team had implemented a brand-new technology system and within 30 months began issuing the first wage replacement benefits so Washingtonians could take paid time to give or receive care.
Carla is a dynamic leader with over twenty years of experience spanning multiple levels of state government – from direct client service to executive leadership. She specializes in leading and managing large-scale transformation projects, prioritizing excellent customer service and the use of new and innovative business delivery approaches and was recognized for her work as a recipient of the Governor’s Award for Leadership in Management.
Carla studied International Business at the University of Pacific and is a Certified Diversity Executive.