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Customer Support Center
Questions? We have answers! Connect with our Customer Support Center, get answers to common questions, and more.
You have a right to information in your language. This is why we provide support in more than 200 languages. You can ask for an interpreter by phone, find support in your area by language or request translated materials. These services are free to you.
Business Hours
Monday–Friday: 7:30 a.m.–5:30 p.m.
Contact Customer Support
If you’ve already contacted Washington Healthplanfinder regarding an issue with your application, please be aware that it may take time to review your issue.
Get Free, In-Person Help
Navigators and brokers provide free, in-person help signing up for coverage.
- Find a navigator
- Find a broker
- Download the WAPlanfinder mobile app to find help near you
Washington Apple Heath (Medicaid)
For questions about your Washington Apple Health eligibility, coverage, claims, or billing, call the Washington State Health Care Authority.
- Eligibility: 1-800-562-3022 or submit questions online
- Coverage, Claims & Billing: 1-800-562-3022, submit questions online, or find local help
Contact Your Health or Dental Insurance Company
You should contact your health or dental insurance company directly for help with:
- Paying your monthly premium
- Coverage claims and benefits
Bridgespan: 1-855-857-9944, 6 a.m. to 6 p.m. Monday – Friday
Community Health Plan of Washington: 1-800-930-0132, 8 a.m. to 5 p.m. Monday – Friday
Coordinated Care: 1-877-687-1197, TTY/TDD: 1-877-941-9238, 8 a.m. to 5 p.m. Monday – Friday
Delta Dental: 1-800-526-8323, 7 a.m. to 5 p.m. Monday – Friday
Dental Health Services: 1-855-495-0906, 8 a.m. to 5 p.m. Monday – Friday
Dentegra: 1-800-471-0284, 7:15 a.m. to 8 p.m. EST Monday – Friday
Kaiser Foundation Health Plan of Washington (formerly Group Health Cooperative): 1-800-290-8900, 8 a.m. to 5 p.m. Monday – Friday
Kaiser Northwest: 1-800-813-2000, 8 a.m. to 6 p.m. Monday – Friday
LifeWise WA: 1-800-592-6804, 8 a.m. to 5 p.m. Monday – Friday
Molina: 1-888-858-3492, 8 a.m. to 5 p.m. Monday – Friday
Premera: 1-800-722-1471, 8 a.m. to 5 p.m. Monday – Friday
Regence: 1-888-344-6347, 6 a.m. to 6 p.m. Monday – Friday
Problems with an Insurance Company
- File a complaint online with the Office of the Insurance Commissioner
- Phone: 1-800-562-6900
File an Appeal About Your Eligibility
You have the right to request an appeal if you think your eligibility decision is wrong.
- Learn about appealing an eligibility decision
- Phone: 1-855-859-2512
- Email: [email protected]
Report Compliance Concerns or Suspected Fraud
- Phone: 1-844-586-9350
- Email: [email protected]
- Mail: P.O. Box 1757, Olympia, WA 98507
Medicare Issues
- Get free assistance with Medicare services
- Phone: 1-800-562-6900
Tribal Liaison
- Email: [email protected]
Washington Health Benefit Exchange Website
- To report a broken link or incorrect information on www.wahbexchange.org, email [email protected]*
*This is not a Washington Healthplanfinder customer support resource.