Posted on: December 4, 2017

Washington Healthplanfinder Site Hours and Maintenance

Washington Healthplanfinder will be available until midnight every weekday Dec. 1 – Dec. 15. The last day to sign up for coverage that starts on Jan. 1, 2018 is Dec. 15. Don’t miss the deadline!

During these extended site hours, Washington Healthplanfinder will be unavailable from midnight to 5 a.m. everyday for scheduled maintenance.

During days outside of extended hours, Washington Healthplanfinder experiences regular downtime each night from 10 p.m. to 3 a.m. PST for scheduled maintenance. During that downtime, there’s a lot of important communication and maintenance happening between Washington Healthplanfinder and other partner websites (like DSHS, IRS, DHS, etc.) to help ensure the site is providing the most accurate and reliable information available.

Q & A

Q. Who is Washington Healthplanfinder partnering with? And why are they partnering?

A. Washington Healthplanfinder relays information input by customers with the Department of Social and Health Services (DSHS), Internal Revenue Service (IRS), Department of Homeland Security (DHS), as well as other federal HUB agencies.

The information exchanged with these agencies is used to determine customers’ eligibility for health coverage programs. Some examples include an individual’s tax status and the whether a customer qualifies to receive important financial help that can lower monthly premium costs.

Q. Why do the outages occur so early in the evening?

A. Time zones. Scheduled maintenance is necessary because of Washington Healthplanfinder’s dependency on federal systems which are primarily based on the East Coast.

Q. How can I be informed of any other extended hours of operation or if Washington Healthplanfinder is experiencing an unplanned outage?

A. All other updates on Washington Healthplanfinder’s operating status can be found on our Facebook and Twitter accounts. Additional information related to system downtime and other customer notifications are located on our Outages & Maintenance page.