For Immediate Release: November 30, 2018

Washington Healthplanfinder Sign-Ups Top 195,000 Entering Final Two Weeks of Open Enrollment

Statewide #GetCoveredWA campaign underway now through the Dec. 15 deadline for 2019 coverage OLYMPIA, Wash.

The Washington Health Benefit Exchange today announced that more than 195,000 customers have used Washington Healthplanfinder to select a health plan for 2019 coverage – a nearly three percent increase over the same time last year. Customers who have not yet signed up for coverage now have two weeks to connect with a health plan before open enrollment ends on Dec. 15.

Below is a full breakdown of updated plan selections and consumer interest through the first four weeks of open enrollment:

OE6 (Nov. 1-28, 2018) OE5 (Nov. 1-28, 2017) % Change
Total Plan Selections 195,816 190,649 +2.7% Users 355,793 439,337 -19.0%
Calls to the Customer Support Center 98,662 104,033 -5.1%
WAPlanfinder Mobile App Downloads 10,818 9,030 +19.8%
WAPlanfinder Users 18,936 14,035 +34.9%

“Time is running out to sign up for a health plan that provides important coverage for individuals and families,” said Pam MacEwan, CEO of the Washington Health Benefit Exchange. “We urge anyone still needing to select a health plan to visit, schedule an appointment with an in-person assister, or attend one of the many enrollment events held throughout the state over the next two weeks before it’s too late.”

Extra opportunities to connect with in-person help are being introduced now in support of Washington Healthplanfinder’s #GetCoveredWA effort – a statewide campaign to get all Washingtonians signed up for health and dental plans before Dec. 15.

More than 70 enrollment events hosted across Washington state will be staffed with trained navigators and brokers available to walk customers through the enrollment process. Services provided by these in-person assisters also includes help identifying when customers are eligible to receive financial help that can lower the cost of premiums, along with cultural, linguistic, and disability support for customers with special needs.

The easiest method for customers to find any navigators, brokers or enrollment events in their neighborhood is by downloading the WAPlanfinder mobile app. In-person assistance is also provided at each of the 10 full-service enrollment centers that will host extended hours of operation in conjunction with #GetCoveredWA.

Any partners of the Exchange who want to raise awareness of the in-person resources offered as part of #GetCoveredWA are encouraged to share materials featured in the partner tool kit. Additional promotional elements include a poster and images ready to be shared digitally on both Facebook and Twitter.

Help enrolling in coverage is also available over the phone through the Exchange’s toll-free Customer Support Center (1-855-923-4633). The Customer Support Center is available on weekdays from 7:30 a.m. through 8 p.m. and on Saturdays from 10 a.m. to 2:30 p.m. Additional hours of operations will be offered during the final days leading into the close of the open enrollment period.

Reminders: Enrollment is offered year-round to individuals and families through Washington Apple Health (Medicaid). Customers enrolled in Apple Health will receive a notice of 60 days before the month they enrolled in or renewed their coverage last year.

 About Washington Healthplanfinder

Washington Healthplanfinder is an online marketplace for individuals and families in Washington to compare and enroll in health insurance coverage and gain access to tax credits, reduced cost sharing and public programs such as Medicaid. The current open enrollment period for Washington Healthplanfinder began on Nov. 1 ends on Dec. 15.

About Washington Apple Health

In Washington, Medicaid is called Washington Apple Health. Free or low-cost coverage is available year-round for those who qualify. Since the Affordable Care Act launched in October 2013, more people have access to preventive care, like cancer screenings, treatment for diabetes and high blood pressure, and many other health care services they need to stay healthy. Apple Health clients enroll and renew online using Washington Healthplanfinder. Apple Health is administered by the Washington State Health Care Authority: