For Immediate Release: December 13, 2017

Washington Healthplanfinder Sees Rush of New Sign-Ups as Dec. 15 Deadline Draws Near

Cutoff for customers to secure coverage that begins on Jan. 1, 2018 is this Friday at 11:59 p.m. OLYMPIA, Wash.

OLYMPIA, Wash. — The Washington Health Benefit Exchange today is alerting customers who have not yet signed up for 2018 coverage that 11:59 p.m. this Friday, Dec. 15 is the deadline to select health and dental plans through Washington Healthplanfinder that begin on Jan 1, 2018. After Dec. 15, individuals have until Jan. 15, 2018 to secure annual coverage that would start on Feb. 1, 2018.

Washingtonians seeking coverage for 2018 include 40,000 new customers who did not have coverage in the marketplace last year. The total number of new applicants represents a 47 percent increase over last year.

OE5 (Nov. 1-Dec. 11, 2017) OE4 (Nov. 1-Dec. 11, 2016)
New Applications 40,254 27,315 Users 686,122 557,494
Calls to the Customer Support Center 168,441 145,206
Usage of Smart Planfinder (new) 197,276 N/A
Downloads of WAPlanfinder mobile app (new) 14,641 N/A

“It is crucial that customers who want their coverage to start on January 1 take immediate action and get their application in by midnight Friday,” said Pam MacEwan, CEO of the Washington Health Benefit Exchange. “There is plenty of help available to assist with the application process. Any customer needing assistance may use the increased resources available online, in person, and over the phone.”

Because of the increased cost in silver plans, many new subsidized customers are finding that 2018 gold plans may offer a more affordable option. Numbers through the first six weeks of open enrollment have revealed that new Washington Healthplanfinder subsidy-eligible customers selecting gold plans have already surpassed the total number selected by new customers during all of last year’s open enrollment.

“Many Washington Healthplanfinder customers who receive tax credits are discovering that they may be able to purchase more affordable coverage this year,” explained MacEwan. “We are encouraging all our customers to look at how they use their health insurance, assess potential future needs, and determine what type of plan is best for them.”

To accommodate increased demand leading up to the Dec. 15 deadline, extended operating hours are being offered by both and the toll-free Customer Support Center (1-855-923-4633). Washington Healthplanfinder will be available until midnight each day through this Friday’s cutoff. The Customer Support Center will also be providing assistance over the phone through 11:59 p.m. on Dec. 15. Their regular hours of operation are weekdays from 7:30 a.m. to 8 p.m. and Saturdays from 10 a.m. to 2:30 p.m.

Washington Healthplanfinder’s network of trained navigators and brokers are offering additional support to those needing in-person assistance. Customers can connect with a navigator or broker in their area by clicking the “Customer Support” link on or by visiting one of the 12 enrollment centers and broker affiliate sites based throughout the state.

Individuals who are not signed up for coverage by 11:59 p.m. this Friday, Dec. 15 have until the close of open enrollment on Jan. 15 to select a 2018 health and dental plan. Any coverage selected from Dec. 16 through Jan. 15 will start on Feb. 1.

Reminders: Enrollment is offered year-round to individuals and families through Washington Apple Health (Medicaid). Customers enrolled in Apple Health will receive a notice 60 days before the month they enrolled in or renewed their coverage last year.

About Washington Healthplanfinder

Washington Healthplanfinder is an online marketplace for individuals and families in Washington to compare and enroll in health insurance coverage and gain access to tax credits, reduced cost sharing and public programs such as Medicaid. The current open enrollment period for Washington Healthplanfinder began on Nov. 1, 2017 and extends through Jan. 15, 2018. The deadline for Jan. 1 coverage is Dec. 15.

About Washington Apple Health

In Washington, Medicaid is called Washington Apple Health. Coverage is free and available year-round for those who qualify. Since the Affordable Care Act launched in October 2013, more people have access to preventive care, like cancer screenings, treatment for diabetes and high blood pressure, and many other health care services they need to stay healthy. Apple Health clients enroll and renew online using Washington Healthplanfinder. Apple Health is administered by the Washington State Health Care Authority: