For Immediate Release: October 3, 2013

Washington Healthplanfinder Sees Improvements; Residents Complete Online Applications

Residents Report Better Shopping Experiences through the Online Health Insurance Marketplace OLYMPIA, Wash.

Washington Healthplanfinder, the new online marketplace that connects Washingtonians to new health insurance plans and financial help, has continued to see great interest from individuals, families and small businesses statewide. Following planned maintenance, residents have reported better experiences shopping and enrolling in health coverage today at www.wahealthplanfinder.org.

“Reports coming in from across the State indicate that Washington Healthplanfinder is running much more smoothly today,” said Richard Onizuka, Chief Executive Officer for the Washington Health Benefit Exchange. “Some individuals are still experiencing issues, so we’ve planned additional maintenance tonight to continue to refine our system to better meet the needs of our customers.”

Paper applications are still available for those who are unable to access the site through community organizations or insurance brokers. For children, pregnant women, and family medical applicants who have an urgent need for health or prenatal care but who cannot use Washington Healthplanfinder, a downloadable, a paper application is available on the Health Care Authority website. The form contains a mailing address.

The new marketplace has seen a steady stream of online visitors since launch as well as thousands of calls to the toll-free Customer Support Center at 1-855-WAFINDER. An updated data report will be released Friday, Oct. 4.

“Moving forward, individuals can receive system updates through our new Healthplanfinder Status Page at our organization’s website at wahbexchange.org,” said Onizuka. “This will be the best resource to receive the latest information on the system and any planned maintenance should you have any questions.”

Note: Scheduled Washington Healthplanfinder maintenance will be completed tonight from 10:00 p.m. to 6:00 a.m. The online marketplace will be unavailable during this time as additional improvements are made to the system.

More information for consumers on the status of our system is now available on the Exchange site at https://www.wahbexchange.org/news-center/outages-maintenance/.

Please stay tuned for weekly data updates, which will be available moving forward at www.wahbexchange.org.

For more information about Washington Healthplanfinder, visit www.wahealthplanfinder.org

About the Washington Health Benefit Exchange

The Washington Health Benefit Exchange is a public-private partnership established in accordance with the Patient Protection and Affordable Care Act of 2010 (ACA) with the goal to redefine people’s experience with health care through the creation of a new health insurance marketplace for individuals and small businesses. The Exchange is separate from the state and governed by an independent 11-member board appointed by former Gov. Chris Gregoire in Dec. 2011.

About Washington Healthplanfinder

Washington Healthplanfinder will be a new online marketplace for individuals, families and small businesses in Washington to compare and enroll in health insurance coverage and gain access to tax credits, reduced cost sharing and public programs such as Medicaid. Washington Healthplanfinder will begin enrolling consumers on Oct. 1, 2013, for health insurance coverage beginning on Jan. 1, 2014.

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