For Immediate Release: July 1, 2019

Washington Health Benefit Exchange Names Apparently Successful Vendors to Lead Statewide In-Person Enrollment Support

Eight organizations selected to provide free assistance during the upcoming open enrollment period OLYMPIA, Wash.

The Washington Health Benefit Exchange today announced the Apparently Successful Vendors (ASVs) chosen to oversee the free in-person assistance available to Washington Healthplanfinder customers signing up for health and dental insurance plans for coverage year 2020.

The public health agencies, regional health networks and community organizations selected as ASVs for providing in-person support during the upcoming open enrollment period include:

  • Better Health Together: Adams, Ferry, Lincoln, Pend Oreille, Spokane, Stevens and Whitman
  • CHOICE Regional Health Network: Cowlitz, Grays Harbor, Lewis, Mason, Pacific, Thurston and Wahkiakum
  • Wenatchee Valley Hospital: Chelan, Douglas, Grant and Okanogan
  • Peninsula Community Health Services: Kitsap
  • Public Health – Seattle & King County: King
  • Sea Mar Community Health Centers: Clark, Klickitat, Pierce, Snohomish, Skagit and Whatcom
  • Tri-Cities Community Health: Asotin, Benton, Columbia, Franklin, Garfield and Walla Walla
  • Yakima Neighborhood Health Services: Kittitas and Yakima

Each lead organization was selected through a request for proposals issued by the Exchange. The criteria for selection examined the organization’s overall abilities to meet the enrollment needs of their service areas. Candidates were reviewed and scored based on their approaches and efforts to coordinate consumer outreach, identify hard to reach populations, and deliver in-person enrollment assistance to individuals seeking health insurance coverage.

“Our partnerships with lead organizations are critical to connecting Washington state residents with health and dental coverage,” said Pam MacEwan, CEO of the Washington Health Benefit Exchange. “The resources and support provided by their staffs of trained navigators help our most vulnerable populations find and enroll in plans that protect both themselves and their families.”

Among those named as ASVs, Peninsula Community Health Services was selected to take over as the new lead organization serving Kitsap County, joining the seven lead organizations who are returning as partners with the Exchange. Additional updates include the expansion of Sea Mar Community Health Centers service area to now include Snohomish, Skagit and Whatcom counties.

Three in-person enrollment centers operated by lead organizations were also confirmed to return for the upcoming open enrollment period that begins on Nov. 1. Public Health – Seattle & King County will again staff its Federal Way location, with Better Health Together overseeing its site in Spokane and Yakima Neighborhood Health Services managing a storefront in Yakima.

For consumers residing in counties not currently connected with a lead organization, information regarding the availability of free in-person enrollment assistance in their area will be announced closer to the start of open enrollment.

Customers needing to connect with a navigator prior to the start of open enrollment can locate help in their area by clicking the “Customer Support” link on Additional support can be found by calling Washington Healthplanfinder’s Customer Support Center at 1-855-923-4633.

Since the Exchange first went live in 2013, the uninsured rate in Washington state has fallen by greater than 60% to sit at its lowest-ever level (5.5%). More than one in four Washingtonians use Washington Healthplanfinder to connect with health insurance coverage, including 200,000 QHP enrollees and 1.6 million Medicaid recipients. Following its first six years of operation, the Exchange now makes up 80% of the state’s individual market.

Reminders: Enrollment is offered year-round to individuals and families through Washington Apple Health (Medicaid). Customers enrolled in Apple Health will receive a notice of 60 days before the month they enrolled in or renewed their coverage last year.

About Washington Healthplanfinder

Washington Healthplanfinder is an online marketplace for individuals and families in Washington to compare and enroll in health insurance coverage and gain access to tax credits, reduced cost sharing and public programs such as Medicaid. The upcoming open enrollment period for Washington Healthplanfinder begins on Nov. 1 and ends on Dec. 15.

About Washington Apple Health

In Washington, Medicaid is called Washington Apple Health. Free or low-cost coverage is available year-round for those who qualify. Since the Affordable Care Act launched in October 2013, more people have access to preventive care, like cancer screenings, treatment for diabetes and high blood pressure, and many other health care services they need to stay healthy. Apple Health clients enroll and renew online using Washington Healthplanfinder. Apple Health is administered by the Washington State Health Care Authority: