Posted on: November 15, 2014

WA Healthplanfinder Statement on System Maintenance

Today, Richard Onizuka, CEO for the Washington Health Benefit Exchange, issued the following statement:

“The Exchange’s quality control process has determined that 2015 tax credit amounts are currently being incorrectly calculated for Washington Healthplanfinder customers. As a result, the Exchange has taken Washington Healthplanfinder offline in order to resolve the issue.

In preparation for year two, the Exchange had quality control review in place to capture any irregularities that might appear in applications during the first few hours of open enrollment.

This review process discovered that the state’s Eligibility System and Washington Healthplanfinder were providing 2015 tax credit amounts that were inaccurate, sometimes by as little as a few dollars. Understanding the challenge this could create for consumers, we are erring on the side of caution and taking the system offline to fully address the issue.

The Exchange and Department of Social & Health Services (DSHS) staff will be working closely together to identify the solution and hope to have the site back up as soon as possible.”