Tips to Help Protect Your Information

Washington Healthplanfinder, the Insurance Commissioner’s office and the Health Care Authority are all involved in ensuring that consumers have trustworthy information.

Protect yourself and your personal information by following these tips:

  1. Don’t Share Your Private Information: Under no circumstances will Washington Healthplanfinder or Apple Health (Medicaid) ask for your personal information, such as your social security number or banking information, via an unsolicited call or email. Never share this information with someone you don’t know, and always ask for proof of identity.
  2. Free Help is Available through Trained Individuals: Only individuals who are certified by Washington Healthplanfinder or Medicaid to assist you with the enrollment process should request personal information to complete your application during a scheduled visit. If you don’t know whether someone is certified to assist you, call the Washington Healthplanfinder Customer Support Center at 1-855-923-4633. (Community volunteers trained by Medicaid can be verified by calling 1-800-562-3022 or emailing AskMedicaid@hca.wa.gov )
  3. Verify the Web Address of the Exchange: The only official web address for the online marketplace is www.wahealthplanfinder.org. Any other site with a variation on the name or with an address that ends in *.net or *.com is not the state’s official marketplace. If you’re unsure of a website, call Washington Healthplanfinder toll-free at 1-855-923-4633. If you suspect a site is fraudulent, contact the Insurance Commissioner’s office at 1-800-562-6900.
  4. Don’t be fooled by Imitations: Wahealthplanfinder.org is the official health insurance marketplace for the state of Washington and the only place where you can receive tax credits, subsidies or access to free coverage through Medicaid or Washington Apple Health. Do not be fooled by imitations.
  5. The Exchange Does Not Cover Medicare: Washington Healthplanfinder does not offer supplemental coverage to Medicare beneficiaries. Do not be fooled by individuals telling you they can enroll you in new Medicare coverage under the Affordable Care Act or through the “Exchange.” If you suspect someone of Medicare fraud, call the Insurance Commissioner at 1-800-562-6900.
  6. Report Scams: If you receive an unsolicited request for your personal information to enroll in health care coverage under the Affordable Care Act, ask for the individual’s name, associated organization and phone number to verify the information, or do not respond.

If you feel you have been a victim of identity theft or an attempted scam, report it immediately to the local authorities. You may report attempted fraud to the Washington Healthplanfinder Customer Support Center at 1-855-923-4633. If you suspect Medicaid fraud, contact the Health Care Authority at 1-800-562-6906 or hottips@hca.wa.gov.

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