For Immediate Release: December 24, 2014

Washington Healthplanfinder Shares Important Guidance for Consumers Who Were Unable to Meet Dec. 23 Deadline for Coverage That Starts on Jan. 1

Those who Experienced Technical Errors May Qualify for a Special Enrollment Opportunity OLYMPIA, Wash.

The Washington Health Benefit Exchange today announced additional guidance for residents who have made an effort to receive health coverage through before the Dec. 23 deadline, but who were unable to complete their applications due to a technical error associated with the Washington Healthplanfinder system.

These residents will have a 60-day special enrollment opportunity through Feb. 23, 2015 to receive retroactive coverage that begins on Jan. 1. The retroactive option applies to applications started or submitted by 4:59 p.m. on Tuesday, Dec. 23. Individuals will have their insurance benefits retroactively configured to the start of the year.

“We want to make sure that every eligible customer is able to receive Jan. 1 coverage,” said Richard Onizuka, CEO for the Washington Health Benefit Exchange. “However, it’s important that these individuals follow our special enrollment process to ensure we are able to facilitate their request.”

Starting at 12 p.m. tomorrow, affected customers should fill out an online request form for Jan. 1 coverage at: If customers need assistance or do not have Internet access, they may also contact the Customer Support Center at 1-855-923-4633. Each request will be reviewed for consideration and customers will receive a notification of their special enrollment period through email or mail.

Eligible customers should be aware that they may be required to pay the full cost of treatment or prescription medications they receive until their retroactive coverage is confirmed with their insurance company. However, they will be entitled to reimbursement for covered services from covered providers in their health plan.

“If you are determined eligible for Jan. 1 coverage and complete your plan selection and payment, any services you receive after Jan. 1 will be reimbursed according to your plan benefits,” said Onizuka. “Please note that this request may take more time than our standard enrollment process but that we will make every effort possible to expedite your enrollment.”

Customers may contact their health plan with any questions about how to use their benefits before they receive their ID card.

Customers that are eligible for the special enrollment opportunity include, but are not limited to: those who were affected by a recent Deloitte cancellation error on Dec. 2, those who may have received an incorrect tax credit calculation through Washington Healthplanfinder, and those who created an application by Dec. 23 at 5 p.m. but experienced a Washington Healthplanfinder system error that prevented them from meeting the deadline.

Residents who are interested in signing up or renewing their Qualified Health Plan may visit

Reminders: Enrollment in Washington Healthplanfinder Business and Washington Apple Health (Medicaid) is year-round. Apple Health customers will receive a notice 60 days before the month they enrolled in or renewed their coverage last year.

About Washington Healthplanfinder

Washington Healthplanfinder is a new online marketplace for individuals, families and small businesses in Washington to compare and enroll in health insurance coverage and gain access to tax credits, reduced cost sharing and public programs such as Medicaid. The next open enrollment period for Washington Healthplanfinder began on Nov. 15, 2014 for health insurance coverage beginning on Jan. 1, 2015. The open enrollment period will extend through Feb. 15, 2015.

About the Washington Health Benefit Exchange

The Washington Health Benefit Exchange is a public-private partnership established in accordance with the Patient Protection and Affordable Care Act of 2010 (ACA) to implement a new health insurance marketplace for individuals and small businesses. The Exchange is separate from the state and governed by an independent 11-member board. For more information, visit