Recent System Updates

June 18, 2018

  • Simplified the experience to create or update an account password. A password strength indicator feature has been added to help customers creating a new Washington Healthplanfinder account or resetting their password for an existing account. More information available at www.wahbexchange.org/new-password-requirements.

April 21, 2018

  • Streamlined income and deduction input for new and renewing customers. Income and deduction questions have been separated by type and category in the application making input more user-friendly.  In line help such as calculators and messaging provide additional guidance to consumers.
  • Mobile-friendly application, change reporting and renewal. With close to 50 percent of customers visiting wahealthplanfinder.org on a mobile device or tablet, application screens have been redesigned for a best-fit experience. Customers can apply, report a change and renew easily when using a mobile device.
  • Refined special enrollment eligibility process. Customers reporting a change through Washington Healthplanfinder will be guided through a custom shopping experience depending on their qualifying life event. Health plan confirmation screens and correspondence have also been improved and simplified.
  • Refined conditional eligibility process. Improved notices and alerts for documentation requirements and upcoming deadlines for conditionally eligible customers.
  • WAPlanfinder mobile app update. After downloading this new version (v.2.1), users who are up for renewal are provided a direct link to renew their coverage. More information and links to download the app available at www.wahbexchange.org/mobile.