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Frequently Asked Questions

Q: How do I create a password for my account?

If you don’t remember your password, you can reset it online. Click “Sign In” on the Washington Healthplanfinder homepage and put in your username and email address associated with your account.

When you’re ready to create your new password, use the tips below:

  • Don’t use any of your last 24 passwords
  • Use a password at least 4 characters different than your previous passwords
  • Randomly combine letters, numbers, and at least one of the special characters
  • Replace letters with numbers when possible (for example, replace the letter E with the number 3)

Q: I filed my federal taxes. Why am I getting denied tax credits for the upcoming coverage year?

To double check that your taxes were filed and your health insurance premium tax credits were reconciled, request an IRS Transcript – Record of Account.

More information about where to get your transcript.

Q: I received a 1095-A from Washington Healthplanfinder. What should I do with it?

The 1095-A is similar to other tax documents that customers commonly receive, like the W-2 and 1099 forms. You will need it to file your federal income tax return. This form helps to determine whether you received too much or too little financial assistance paying for your monthly premiums.

Read more about your 1095-A statement.

Q: Why do I need to file my taxes?

When you signed up for health insurance, you had to estimate your next years’ income to determine your tax credit. If you had changes in your income or household size throughout the year, it might have impacted the final amount of your tax credit. The 1095-A and IRS Form 8962 help you determine the final amount of tax credit due and also ensure that you have the opportunity to get a tax credit in the future. IRS regulations require that any customer enrolled in a Qualified Health Plan with tax credits file a federal tax return using these forms.

If you do not file a tax return and reconcile the tax credit you received last year, you will lose the opportunity to receive tax credits until the the IRS has confirmed you’ve filed your taxes. It can take the IRS up to 10 weeks to process a tax return.

Q: Why did I receive letter 5858 from the IRS requesting information to reconcile advanced payments of the premium tax credit?

You will receive a letter (5858) from the IRS if you received tax credits in 2015 but have not yet filed or reconciled your 2015 federal tax return. If you want to continue getting tax credits in the future, you must correctly file your tax return and attach Form 8962.

Here’s what you need to do if you received this letter:

  • Read the letter carefully.
  • File your 2015 tax return with Form 8962 as soon as possible, even if you don’t normally have to file taxes.
  • Use your 1095-A that you received from Washington Healthplanfinder to complete Form 8962. You can download an electronic copy of your 1095-A from your Washington Healthplanfinder account. If your 1095-A is not available, call our Customer Support Center.
  • If you have already filed your 2015 tax return with Form 8962, disregard the letter.

Read more about what to do if you received letter 5858 from the IRS.

Q: How do I get my 1095-A?

You can download an electronic copy of your 1095-A from your Washington Healthplanfinder account. If your 1095-A is not available, call our Customer Support Center.

Q: How do I request a correction to my 1095-A?

If you need to request a correction to your 1095-A, fill out a correction request online.

Q: What can I do to be eligible again for health insurance premium tax credits?

File and reconcile your federal taxes using your 1095-A and Form 8962. Even if you don’t normally file an income tax return, if you received health insurance premium tax credits last year, you need to file a tax return. You cannot file a 1040-EZ.

It can take the IRS up to 10 weeks to process a tax return depending on how it is filed (paper vs. electronic). After you get confirmation that your tax return has been processed, return to Washington Healthplanfinder and report the change that you have recently filed your taxes. Outside open enrollment, sign in to your Washington Healthplanfinder account and complete these steps:

  • Click the quick link “Report a Change in Income or Household.”
  • Select “Yes” to the option “Something else has changed.”
  • Review your information and update your application if necessary.
  • Submit your application.
  • Review your eligibility status and click “See If You Qualify.”
  • On the Special Enrollment Questionnaire, select “Yes” to the option “I have reconciled my taxes for a year that I had received health insurance premium tax credits.”

This may give you a special enrollment period where you can get a new eligibility decision and apply any advanced premium tax credit you are eligible for to the health plan that you select.

Last updated 11/8/16