2021 Plan Quality Ratings

Quality ratings can help consumers shop for health plans by letting them compare medical care and member-reported experiences of plan service. Plan quality ratings and enrollee survey results are calculated by CMS using data provided by health plans in 2019. The ratings are being displayed for health plans for the 2021 plan year. When comparing plans on Washington Healthplanfinder, you’ll see a rating of 1 star (lowest rated) to 5 stars (highest rated). Some plans are noted as “too new to rate” which means there isn’t enough data to provide a rating for 2021.

Washington Healthplanfinder Quality Ratings represent the overall quality rating for each plan. The Medical Care, Patient Experience and Insurance Company Service scores are combined to get the overall Washington Healthplanfinder Quality Rating score.

Medical Care: Information collected from reviewing medical charts at doctors’ offices.

Patient Experience: Based on enrollee responses to survey questions about their access to care and interaction with their doctors.

Insurance Company Service: Based on enrollee responses to survey questions about their experience with their health plan’s customer service and administration as well as medical chart reviews.

The chart below shows the quality star ratings for all the plans offered through Washington Healthplanfinder that received scores for plan year 2021.

Insurance Company Washington Healthplanfinder
Quality Rating*
Sub-Categories of Overall Washington Healthplanfinder Quality Rating
BridgeSpan Health Company No Rating
Medical Care ★★★
Patient Experience Not enough data
Insurance Company Service Not enough data
Community Health Network of
Washington
Too new to rate
Medical Care N/A
Patient Experience N/A
Insurance Company Service N/A
Coordinated Care Corporation ★★★
Medical Care ★★★
Patient Experience ★★★
Insurance Company Service ★★★
Kaiser Foundation Health Plan of
Washington
★★★★
Medical Care ★★★★
Patient Experience ★★★
Insurance Company Service ★★★★
Kaiser Foundation Health Plan of
the Northwest
★★★★★
Medical Care ★★★★
Patient Experience ★★★
Insurance Company Service ★★★★★
LifeWise Health Plan of
Washington
★★★
Medical Care ★★★
Patient Experience ★★★
Insurance Company Service ★★★
Molina Healthcare of Washington ★★★
Medical Care ★★★
Patient Experience ★★★
Insurance Company Service ★★★
PacificSource Health Plans Too new to rate
Medical Care N/A
Patient Experience N/A
Insurance Company Service N/A
Premera Blue Cross ★★★★
Medical Care ★★★★
Patient Experience ★★★
Insurance Company Service ★★★
Providence Health Plan Too new to rate
Medical Care N/A
Patient Experience N/A
Insurance Company Service N/A
Regence BlueCross BlueShield of
Oregon
Too new to rate
Medical Care N/A
Patient Experience N/A
Insurance Company Service N/A
Regence BlueShield Too new to rate
Medical Care N/A
Patient Experience N/A
Insurance Company Service N/A
UnitedHealthcare of Oregon, Inc. Too new to rate
Medical Care N/A
Patient Experience N/A
Insurance Company Service N/A