Navigators are individuals located in community organizations across the state who are available at no cost to provide fair, impartial information and assistance to customers. Navigators can help customers through the application and enrollment process from start to finish.
Washington Healthplanfinder navigators are trained and certified by the Washington Health Benefit Exchange to:
- Help individuals and families complete their Washington Healthplanfinder application and enroll in health insurance coverage.
- Support customers with cultural, linguistic, disability, or other special needs.
- Explain coverage options and the availability of financial assistance to lower the cost of insurance premiums.
Navigators work through lead organizations throughout the state, which are selected to oversee outreach and enrollment services in a specific geographic area.
Certified Application Counselor
Certified application counselors are similar to navigators and are located mostly in hospitals and clinics. They provide assistance to hospital patients who don’t have insurance. If you’re interested in becoming a certified navigator or application counselor, please contact the Washington Health Benefit Exchange at firstname.lastname@example.org.
Tribal Assister Program
The Washington Health Benefit Exchange has established a specific tribal assister program to help American Indians and Alaska Natives through the Washington Healthplanfinder application process. Most Washington state tribes and urban Indian health organizations have trained and certified tribal assisters to help community members. The Exchange contracts with the American Indian Health Commission to host webinars where tribal assisters come together to troubleshoot, learn about updates, and share best practices in getting AI/ANs enrolled in coverage. For more information about becoming a tribal assister, visit Tribal Assister Certification.