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Washington Healthplanfinder Online Application Quick Tips

The following tips come from feedback we've received from customers using Healthplanfinder.


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Tips for Individuals and Families

NOTE:  The next upcoming Qualified Health Plan Open Enrollment is November 15, 2014 to February 15, 2015.

  • Remember, you can check pricing before you apply for free and low-cost health insurance. From the Washington Healthplanfinder homepage, simply click “Find and Compare Health Plans” and then “Find Quality Coverage” to shop before you apply.  Please note, once you submit your application you will receive an official eligibility determination.
  • To help you avoid error messages, take your time and read the questions thoroughly. Click on the question mark iconsquestionmark.JPG to get more information.
  • If Healthplanfinder asks for your alien receipt number, it is located on the back, bottom of your U.S. permanent resident card (I-551) within the first line of characters on the. The alien receipt number has three alpha characters followed by ten numeric characters.

alien_rec._no.JPG

  • Upload documents to Healthplanfinder as .GIF or .PDF files.
  • When you reach the application review screen make sure to double check that Healthplanfinder has accurately captured your information
  • If you do get an error message, take note of the screen as well the text in the error message. We will continue to post quick tips about error messages on this page.


If you received a tax status error, please use the following definitions to troubleshoot which tax filing you need to select in order to receive a successful eligbility determination - Updated Dec. 17, 2013!

  • Married couples who intend to file taxes should claim “married filing jointly” or “married filing separately” as their tax filing status.  As a married couple, “single filing taxes” is not a recognized tax filing status. 
  • You must indicate who the primary tax filer is.  Please ensure that this is consistent with what your spouse is claiming. For example, if you are claiming to be the primary tax filer for 2013 and 2014, you must indicate this on your spouse’s information screen as well.
  • If one member on the application is claiming “married filing jointly” for the current year (2013), their “spouse” must be included on the application as well.  This allows us to verify income.  If you are not seeking coverage for this individual, you may indicate this on the application.
  • If you will be getting married in 2014, but are currently single, do not enter “married filing jointly” or “married filing separately”.  You should enter the same tax filing status as what was claimed in 2013 and then update this status when the change occurs. 
  • If you are in the process of going through a divorce which will not be final until 2014, but for 2013 will claim a tax filing status of “married filing jointly” you must add the spouse to the application.  This allows us to verify income.  If you are not seeking coverage for this individual, you may indicate this on the application; you will also want to indicate whether they are or are not living in the household as well.
  • If your spouse is recently deceased and you meet the qualifying criteria to claim “married filing jointly” for year 2013 or 2014, please contact our customer support specialists at 1-888-WAFINDER for further assistance. 
  • Only married couples may claim a tax filing status of “married filing jointly” or “married filing separately”, all other relationships such as domestic partners, fiancés, boyfriend, girlfriend, or unrelated cannot legitimately claim a tax filing status of “married filing jointly” or “married filing separately”.
  • To claim domestic partnership, you must be a Washington State registered domestic partner.  Do not claim domestic partner for a relationship status if you do not meet these requirements. 
  • If you are claimed as a tax dependent for the year 2013 and/or 2014, you must include the Primary Tax Filer and all dependents claimed by that taxpayer. This allows us to verify income. If you are not seeking coverage for this individual, you may indicate this on the application. 
  • If your child is required to pay taxes on income earned, please indicate a tax filing status of “tax dependent” if your child is under 19 and claimed as a dependent on your tax return.


If you received any of the following 3000 series errors, follow these steps on the screen labeled, "Do you have other household members or tax dependents?" -

3010, 3012, 3013, 3024, 3027, 3028, 3029, 3030, 3031, 3032, 3033, 3036, 3037, 3038, 3046, 3047, 3048, 3049, 3050, 3051, 3052, 3053, 3054, 3062

  • List ALL members of your household regardless of whether they are seeking coverage or whether they have other coverage (including Washington Apple Health).
  • Remember to include your spouse, children, and any qualifying tax dependents. If you are a tax dependent, make sure to include the primary tax filer as well as their household members.
  • If any of the members you have listed are not seeking coverage, indicate “No” as a response to the question “Are you seeking coverage for this individual?” 


If you received an error: OTHER on the Income Questionnaire screen -

  • If your response to any of the questions is a null value ($0), do not enter $0 in the field. Leave null values blank.


If you removed a household member from your application and then added them back to the application, you may have received any of the following errors - Updated Feb. 3, 2014!

2013, 3012, 3029, 3038, 3064

  • Sign in to your Washington Healthplanfinder account, select "complete my application," navigate back to the "About You" screen and re-enter your household application information. Finally, resubmit your application.

 

Additional Resources for customers

Resources for 2015 Coverage Renewal:



Additional Resources for Navigators, Brokers, and other assisters

 

 

Frequently Asked Questions:


Eligibility and Lawful Presence Resources:

 

Tips for Small Businesses

  • Remember, small business health coverage for 2014 is only available in Clark and Cowlitz counties.
  • To help you avoid error messages, take your time and read the questions thoroughly. Click on the question mark iconsquestionmark.JPG to get more information.