Frequently Asked Questions

Q: I received a 1095-A from Washington Healthplanfinder. What is it, and what should I do with it?

The 1095-A is similar to other tax documents that consumers commonly receive, like the W-2 and 1099 forms, and you will need it to file your federal income tax return. This form helps to determine whether you received too much or too little financial assistance in paying for your insurance premiums each month.

For more information, visit Your 1095-A Statement.

Q: How do I pay my monthly health and dental premiums?

You should pay your monthly premiums directly to your health or dental insurance company. If you have health and dental insurance provided by two different companies, you should make a payment to each company.

For more information, visit Making a Payment.

Q: Will I continue to receive monthly invoices/bills from Washington Healthplanfinder?

No. Your monthly bills will be sent to you by your health and dental insurance company.

If you were a customer before Sept. 2015, when you sign in to your Washington Healthplanfinder account, your payment history and past bills will be archived through Sept. 23, 2015. No payment history or bills after Sept. 23, 2015 will display in the “Payments” section of your Washington Healthplanfinder account.

For more information, visit Making a Payment.

Q: When should I report a life event or change in my Washington Healthplanfinder account?

You must report changes to your income, household, address, and health coverage eligibility as soon as possible. Reporting changes is important so that you get the right amount of financial help for your coverage.

For more information, visit Reporting Changes.

Q: I’ve experienced technical problems with my Washington Healthplanfinder account. What should I do?

If you’ve run into problems trying to enroll in health coverage through Washington Healthplanfinder, please call our Customer Support Center at 1-855-923-4633. Our representatives will help you resolve any issues.

For more information, visit Application Quick Tips.

Q: What if I forgot my Washington Healthplanfinder password or username? 

To reset your password, please contact our Customer Support Center at 1-855-923-4633 during business hours.

To get your username, from the Washington Healthplanfinder homepage, click “Sign In” and then “Forgot your username.” Washington Healthplanfinder will send you an email with your username so that you can sign back in to your account. If you tried to reset your username yourself and still need help, please contact Customer Support.

Q: I got a letter from my health insurance company telling me that my current health coverage will not be offered during the next coverage year, but a similar plan is available. What do I need to do?

During open enrollment, you can sign in to your Washington Healthplanfinder account to renew coverage for next year. You’ll have the option to confirm the health plan that your health insurance chose for you or shop for a different plan.

You’ll also get a letter from Washington Healthplanfinder with your new premium tax credit information. This letter will also explain the steps to renew your coverage for the next year.

Q: What does it mean to opt-out of coverage renewal?

This means you don’t want to renew your health insurance coverage for the next year. If you are eligible for auto-renewal, you will have the option to “opt out” from Nov. 1st to Nov. 23rd by clicking the Quick Link “View My Anticipated Eligibility.” If you don’t opt out, you will be auto-renewed in your health plan and you will get an invoice from your insurance company.

Q: Who should I include on my application?

Your income and family size help determine what financial help you qualify for. Include these people on your application, even if they are not applying for health coverage:

  • Yourself
  • Your spouse, if you’re married
  • Any children you are caring for who live with you
  • Anyone else you include on your federal income tax return

Anyone who lives with you that you don’t file taxes for will need to apply for health coverage on their own separate application.

Q: Who can get coverage through Washington Healthplanfinder?

To be eligible for Washington Healthplanfinder, you must:

  • Live in Washington state
  • Be a U.S. Citizen, national, or lawfully present immigrant
  • Cannot be currently incarcerated

For more information, visit Who Can Sign Up.

Last updated 2/9/16