Application Quick Tips

Use these application quick tips when enrolling in health coverage through Washington Healthplanfinder.

Applying for Coverage

How to Retrieve Your Username or Password

To reset your password, please contact our Customer Support Center at 1-855-923-4633 during business hours.

To get your username, from the Washington Healthplanfinder homepage, click “Sign In” and then “Forgot your username.” Washington Healthplanfinder will send you an email with your username so that you can sign back in to your account. If you tried to reset your username yourself and still need help, please contact Customer Support.

Filling Out Your Application

Use Your Official Name

When you’re filling out your application, make sure you put your name as it appears on your identification card, including your middle initial.

Providing Tax Information

Married couples who intend to file taxes must claim “married filing jointly” or “married filing separately.” As a married couple, “single filing taxes” isn’t a recognized tax filing status. If a member of the application is claiming “married filing jointly/separately” they must add the spouse to the application, even if the spouse isn’t seeking health coverage.

If you’re getting married or divorced, you should enter the tax filing status that occurred the previous year and then update this status when your marriage/divorce has occurred.

Add All Your Household Members

Make sure to add all your household members, even if they aren’t seeking coverage through Washington Healthplanfinder. Household members include everyone you claim on your taxes, even those who don’t live with you and aren’t seeking coverage. If a household member isn’t seeking coverage, select “No” on the question “Is this person applying for coverage or continuing existing coverage through Washington Healthplanfinder?”

For more information about who makes up your household, visit

Answer Question About Employer Sponsored Insurance

If you or your family members are offered insurance through your workplace, be sure to indicate that on your application. If you don’t, your eligibility may be determined incorrectly.

Family Coverage Through You Workplace

If your insurance through work costs less than 9.5% of the your household income to cover just you, then any coverage offered to your family by the employer is automatically considered affordable. This is true even if the price to cover your family costs more than 9.5% of your household income.

In this case, your family will not get financial help through Washington Healthplanfinder, but can still enroll. If your workplace doesn’t offer family coverage, then they’re still eligible for tax credits.

Enter All Your ID Numbers Correctly

When you’re entering your Social Security number, Permanent Resident Card (Green Card), or other documents, be sure to double check all numbers are correct.

Entering Your Permanent Resident Information

If Washington Healthplanfinder asks you for your alien receipt number, it’s located on the back and bottom of your U.S. permanent resident card (I-551) in the first line of characters. The alien receipt number has three alpha characters followed by ten numeric characters. For date of entry, use your “resident since” date from your green card.



Providing Your Income

You should enter your gross monthly income in your application. This is the income amount you get before taxes or other deductions or reductions, including garnishments, over-payments or child support payments.

For more information about estimating your yearly income, visit

Review Your Application Carefully

Before you submit your application, carefully review each section in the “Application Review” to make sure it’s accurate.

Submitting and Uploading Documents

If you get a conditional eligibility status, this means that we weren’t able to verify some information that you gave us, and you will need to submit additional documentation. The quickest and most effective way is to upload the document(s) to your Washington Healthplanfinder account. Here’s how to upload documents online:

  • Scan your documents so they’re electronically available to you on your computer.
  • Save your documents as a .GIF or .PDF file.
  • Sign in to your Washington Healthplanfinder account at
  • Click the Action tab from your dashboard.
  • Click “Upload Document.”

Your Enrollment

Check Your Mail

Important information about your application and health coverage will be sent to you through mail or email, depending on the notification type you selected.

Your Coverage Start Dates

If you want your coverage to begin the 1st of the next month, you need to enroll before the 23rd of the current month. If you enroll after the 23rd, your coverage won’t start until the month after next.

Example: Sally wants her coverage to begin Jan. 1. For her coverage start Jan. 1, she needs to enroll in a health plan by Dec. 23. If Sally enrolls after Dec. 23, her coverage won’t start until Feb. 1.

Canceling Your Coverage

If you want your coverage to end on the 1st of the next month, you must cancel your coverage by the 23rd of the month. If you don’t cancel your coverage by the 23rd, your coverage won’t end until the month after next.

Example: Sally wants her coverage to end Nov. 1. For her coverage end Nov. 1, she needs to cancel her plan by Oct. 23. If Sally cancels her plan after Oct. 23, her coverage won’t end until Dec. 1.

Additional Resources

  • Call our toll-free Customer Support Center at 1-855-923-4633.
  • Contact a broker or navigator who can help you with your application.