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In-Person Assisters and Certified Application Counselors

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Customers who need help completing their health insurance application through Washington Healthplanfinder can get help from a network of certified Navigators (in-person assisters). Navigators provide unbiased information, at no cost, to help customers decide which health insurance option is best for them. Under the Affordable Care Act, Navigators cannot recommend a specific plan to consumers.

Contact information for network organizations with certified Navigators is available here.

Washington Healthplanfinder Navigators are trained and certified by the Washington Health Benefit Exchange to:

  • Help individuals and families complete their Washington Healthplanfinder application and enroll in health insurance coverage.
  • Support customers with cultural, linguistic, disability or other special needs.
  • Explain coverage options and the availability of financial assistance to lower the cost of insurance premiums.

Certified Application Counselor

Certified application counselors are similar to in-person Navigators and are located mostly in hospitals and clinics. They provide assistance to hospital patients who do not have insurance.

If your hospital is interested in having a certified application counselor, please contact the Exchange at