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Contact Us

The toll-free Customer Support Center is open Monday through Friday from 7:30 a.m. to 8 p.m. You may also email to contact a Customer Support Representative.

If you have already contacted the Exchange regarding an issue with your application, please be aware that it may take time to review your issue.

This chart is updated regularly to provide resources for customer trends. (Last updated Oct. 15, 2014)

If Your Question Involves:Contact:
Help with Application 1-855-923-4633 or or get in-person help
Special Enrollment Period 1-855-923-4633 or or get in-person help
Coverage Renewal Process 1-855-923-4633 or or get in-person help
Coverage Terminated 1-855-923-4633 or
Autopay 1-855-923-4633 or
Payment and Invoice Issues 1-855-923-4633 or
Account Login Issue 1-855-923-4633 or
Documentation Verification 1-855-923-4633 or
Washington Apple Health (Medicaid) Eligibility HCA: 1-855-623-9357 or email
Washington Apple Health (Medicaid) Coverage, Claims & Billing HCA: 1-800-562-3022 or email or find local help
Insurance Card, Covered Health Services, Providers or Insurance Costs Qualified Health Plan Customer Support:
  • Bridgespan 1-855-857-9944
  • Community Health Plan of Washington 1-800-440-1561
  • Coordinated Care 1-877-687-1197
  • Delta Dental 1-800-526-8323
  • Dental Health Services 1-800-637-6453
  • Group Health 1-888-901-4636
  • Kaiser Permanente 1-800-813-2000
  • LifeWise 1-800-592-6804
  • Molina 1-888-858-3492
  • Premera Blue Cross 1-800-722-1471
File an Exchange Appeal 1-855-859-2512 or
Problems with an Insurance Company OIC: 1-800-562-6900 or file a complaint online
Medicare Issue OIC: 1-800-562-6900


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Additional Resources

Click here for a paper application. Mail signed and completed paper applications to:

Washington Health Benefit Exchange
PO BOX 946
Olympia, WA 98507

Media Inquiries (press only): 360-688-7752

Washington Health Benefit Exchange Tribal Liaison:

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