During high-volume periods, especially around open-enrollment deadlines and payment deadlines (23rd of each month), you may not be able to reach us by phone right away or you may get a recorded message. The numbers below are correct, just very busy. Please try your call again.
If you have already contacted the Exchange regarding an issue with your application, please be aware that it may take time to review your issue.
The toll-free Customer Support Center is open Monday through Friday from 7:30 a.m. to 8 p.m. You may also email email@example.com to contact a Customer Support Representative.
This chart is updated regularly to provide resources for customer trends.
|If Your Question Involves:||Contact:|
|Help with Application||1-855-923-4633 or email or get in-person help|
|Special Enrollment Period||1-855-923-4633 or email or get in-person help|
|Coverage Terminated||1-855-923-4633 or email|
|Autopay||1-855-923-4633 or email|
|Made Payment(s), Carrier Says Not Covered||1-855-923-4633 or email|
|Payment and Invoice Issues||1-855-923-4633 or email|
|Payment Deadline||1-855-923-4633 or email|
|Account Login Issue||1-855-923-4633 or email|
|Documentation Verification||1-855-923-4633 or email|
|Medicaid/CHIP Coverage Issue||HCA: 1-800-562-3022 or email or find local help|
|Medicaid/CHIP Eligibility Issue||HCA: 1-855-623-9357 or email|
|Medicare Issue||OIC: 1-800-562-6900|
|Insurance Card, Covered Health Services, Providers or Insurance Costs||Carrier Customer Support:
|Problems with an Insurance Company||OIC: 1-800-562-6900 OR file a complaint online|
|File an Exchange Appeal||1-855-859-2512 or email|
|Support for Navigators|
|Support for Registered Brokers||1-855-256-9598 or email|
|Support for Washington Healthplanfinder Business||1-855-256-9598|
Return to www.wahealthplanfinder.org
Click here for a paper application. Mail signed and completed paper applications to:
Washington Health Benefit Exchange
PO BOX 946
Olympia, WA 98507
Media Inquiries (press only): 360-688-7752
Report a broken link or incorrect information on wahbexchange.org. This is not a Washington Healthplanfinder customer support resource.
Directions to and parking information for Corporate Headquarters. No direct services are provided at this location.
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