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During high-volume periods, especially around open-enrollment deadlines and payment deadlines (23rd of each month), you may not be able to reach us by phone right away or you may get a recorded message. The numbers below are correct, just very busy. Please try your call again.

If you have already contacted the Exchange regarding an issue with your application, please be aware that it may take time to review your issue.

The toll-free Customer Support Center is open Monday through Friday from 7:30 a.m. to 8 p.m. You may also email customersupport@wahbexchange.org to contact a Customer Support Representative.

This chart is updated regularly to provide resources for customer trends.

If Your Question Involves:Contact:
Help with Application 1-855-923-4633 or email or get in-person help
Special Enrollment Period 1-855-923-4633 or email or get in-person help
Coverage Terminated 1-855-923-4633
Autopay Help configuring autopay
Made Payment(s), Carrier Says Not Covered 1-855-923-4633
Incorrect Invoice 1-855-923-4633
Payment Deadline 1-855-923-4633
Account Login Issue 1-855-923-4633
Medicaid/CHIP Coverage Issue HCA: 1-800-562-3022 or email or find local help
Medicaid/CHIP Eligibility Issue HCA: 1-855-623-9357 or email
Medicare Issue OIC: 1-800-562-6900
Insurance Card, Covered Health Services, Providers or Insurance Costs Carrier Customer Support:
  • Bridgespan 1-855-857-9944
  • Community Health Plan of Washington 1-800-440-1561
  • Coordinated Care 1-877-687-1197
  • Delta Dental 1-800-526-8323
  • Dental Health Services 1-800-637-6453
  • Group Health 1-888-901-4636
  • Kaiser Permanente 1-800-813-2000
  • LifeWise 1-800-592-6804
  • Molina 1-888-858-3492
  • Premera Blue Cross 1-800-722-1471
Problems with an Insurance Company OIC: 1-800-562-6900 OR file a complaint online
Documentation Verification More information or 1-855-923-4633 or email
File an Exchange Appeal 1-855-859-2512 or email
Support for Navigators Email
Support for Registered Brokers 1-855-256-9598 or email
Support for Washington Healthplanfinder Business 1-855-256-9598

 

Return to www.wahealthplanfinder.org  

Additional Resources

Click here for a paper application. Mail signed and completed paper applications to:

Washington Health Benefit Exchange
PO BOX 946
Olympia, WA 98507

Media Inquiries (press only): 360-688-7752

Report a broken link or incorrect information on wahbexchange.org. This is not a Washington Healthplanfinder customer support resource.

Directions to and parking information for Corporate Headquarters. No direct services are provided at this location.

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