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Navigator Program

Navigators will be certified by the Washington Health Benefit Exchange to provide Washingtonians with additional assistance in-person or over the phone with educational, impartial information about their health plan options. These policy discussions focus on various aspects of the Navigator program such as the role of the Navigator, Navigator network structures, responsibilities and compensation.

Exchange Board Decision

Decision date: January 9, 2013

Description: Approval to implement the lead organization Navigator network structure, compensation method and performance measures.

Policy Development

Public Comments